FAQ
Will I be allowed entry into Germany during the COVID-19 pandemic?
According to the executive order by Russian Prime Minister Mikhail Mishustin dated 8 June 2020, Russian citizens are able to travel abroad to work, study, receive medical treatment or care for relatives. German government has also granted permission for foreign nationals to enter its territory in case of emergency medical care.

An official letter, confirming that you require treatment in Germany, is issued by the clinic and serves as authorisation for entry, if you have a valid visa. It is signed by the treating doctor and indicates the duration of stay.

If you do not have a valid visa, you are invited to lodge an application with the embassy by providing a standard set of documents together with a letter from the clinic. The application is usually processed within 5 working days.

How can I get to Germany?
While there are no direct flights to Germany, you can buy a connecting flight through Turkey (or Switzerland).

If you wish, we can help you arrange a private jet flight.
Can I contact medical centres directly?
Yes, of course. But being unfamiliar with the focus and particularities of each clinic, you can make the wrong choice, waste money and not obtain the result you are looking for. Clear communication with a doctor is essential for a successful outcome which has proved difficult to achieve without a competent and qualified interpreter. Inaccurate translation can negate all the advantages of coming to Germany in the first place.

Our staff carefully analyse your application and offer several options of treatment programmes. We narrow them down by specific criteria such as such disease specialisation, physician's qualifications, patients' feedback, clinic's rating and value for money. You will receive advice on each hospital, its advantages and drawbacks.
What happens once I arrive in Germany?
Your coordinator picks you up at the airport and helps you settle into a hotel. They will give you all the necessary information about the city, advise on top restaurants and places to do food shopping and basic necessities, on the way. Your coordinator serves as a guide to the city and is happy to answer any questions you may have during your stay. They remain available 24/7 throughout your stay in Germany.
How do I settle the treatment fee and sign the contract?
Signing of the contract and payment of the treatment fee takes place on your first visit to the hospital or a health clinic. You enter into the agreement directly with the clinic.

If you need visa support, you will need to make a deposit to the hospital's account before applying to the embassy. This requirement is a prerequisite for obtaining a visa during the border closure period.

Our services are paid for separately upon arrival in Germany according to the price list in cash or by card.
What can I do if the drugs I need to continue treatment and rehabilitation are not available in my country?
Your coordinator will help you get a prescription and purchase a stock of all medications and supporting items.
Will I be able to consult my doctor after departure?
Yes. Our coordinator will stay in touch and help you arrange a follow-up consultation online to answer any questions you may have.
What is the main advantage of German healthcare?
The industry is strictly regulated by the state that constantly monitors the quality of services provided. Unlike the third world countries, cases when doctors prescribe unnecessary tests and procedures in order to hike the patient's bill, are virtually non-existent. Their earnings do not depend on the amount spent by the client. German doctors value their reputation above all else and are genuinely interested in the fastest recovery of the patient.
Do I need to undergo diagnostics tests again when I already have a diagnosis from back home?
More often than not, doctors offer to do additional tests or retake some tests.
This is due to the fact that the latest technologies and methods, that are not available in other countries, are used. Precise diagnosis is the key to successful treatment. Local doctors bring in specialists from related fields and analyse the patient's health in minute detail which can affect the course of therapy.
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